01

What is telehealth?

The Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) defines telehealth as the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, and public health and health administration. Technologies include videoconferencing, the internet, storeand-forward imaging, streaming media, and landline and wireless communications. Telehealth services may be provided, for example, through audio, text messaging, or video communication technology, including videoconferencing software. For purposes of reimbursement, certain payors, including Medicare and Medicaid, may impose restrictions on the types of technologies that can be used.1 Those restrictions do not limit the scope of the HIPAA Notification of Enforcement Discretion regarding COVID-19 and remote telehealth communications.

02

Is Telehealth private?

Just like a face-to-face appointment, your Telehealth visit will be private and confidential.

03

Will the appointments be recorded?

None of our appointments will ever be recorded or stored.

04

Is visual the only option for telehealth?

No. Providers have the option to offer both visual and telephone only telehealth services.

05

CAn I cancel my telehealth appointment?

Of course, but please understand that our cancellation policy still applies to telehealth appointments. Please discuss any special circumstances with us

(773) 850-0294

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